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Twitter: User Co-Creating or User Co-Opting? - O'Reilly Radar
"Whatever is actually going on at Twitter, allowing your user community to engage in a conversation regarding your product development can be incredibly valuable, and ignoring their behavior can lead you to miss a key new feature. However, if you embrace every use of your service, and avoid every complaint about a feature you don’t support, eventually the conversation will become dysfunctional, and could prove disastrous, undermining your credibility and service."
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